top of page

TERMS, CONDITIONS,

& PRIVACY POLICY

​

Effective Date: 3/10/2025

​​

Welcome to Resolve Pilates Studio LLC, these Terms and Conditions govern your use of our Pilates studio, website, and related services. By booking a class, purchasing a membership, or using our website, you agree to these terms.

​

1. MEMBERSHIP AND CLASS BOOKINGS

  • Class bookings and memberships are managed through Momence.

  • Payments are processed via Stripe and are subject to Stripe’s terms of service.

  • Cancellations and rescheduling must be done within the time frame specified in our cancellation policy.

 

2. PAYMENTS AND REFUNDS

  • All purchases are final unless otherwise specified.

  • No cash refunds however credits may be issued only under the guidelines of our cancellation policy.

  • Late cancellations or no-shows may be subject to a lost credit or fee.

​

3. ASSUMPTION OF RISK

I acknowledge that Pilates, fitness activities, and exercise routines carry inherent risks, including but not limited to personal injury, strains, sprains, and other physical conditions. I voluntarily and knowingly assume all such risks associated with my participation in the Services. I agree that I will not hold Resolve Pilates Studio LLC, its owners, employees, instructors, or agents liable for any injury, accident, illness, or other health-related condition that may occur during or after my participation in the Services.  I agree that I am personally responsible for my safety and actions while attending Pilates with Resolve Pilates Studio LLC. I agree to comply with all Studio Policies including but not limited to all guidelines, studio signage, recommendations on the web site and instructions given at the Studio.

I, the Participant, acknowledge that all exercise and participation is done at my own risk, and that the Studio is not liable for any injury to my person or illness. I affirm that I will not come to the Studio if I am ill with or recently exposed to communicable illnesses.  I understand the Studio cannot be held liable for any exposure to any illness caused by misinformation on this form or the health history provided by each client. I am aware that Resolve Pilates Studio LLC, is here to serve me by sharing knowledge of Pilates and health.  I understand that the practice of Pilates involves movement and exercise which may from time to time be strenuous, and that such practice carries some risk of injury.  I also understand that I must judge my own capabilities with respect to practicing Pilates with the Studio and have the right and obligation to terminate any exercise if I feel it is inappropriate for my abilities and me.  By participating in classes or activities with the Studio I agree to take full responsibility for not exceeding my limits in the practice of Pilates, for selecting the appropriate level of classes, and for any injury I might suffer in the practice of Pilates.  I acknowledge that it is my responsibility to inform the instructor immediately if an injury occurs during class.  I understand that, from time to time during classes, instructors may physically adjust students’ form.  If I do not want such physical adjustments, I will inform the instructor at each class I attend.  I hereby waive and release any claim that I might have at any time for injury of any sort against Resolve Pilates Studio LLC, or any person or entity in any way involved therewith including without limitations its principals, instructors, employees, agents, and representatives.

 

4. MEDICAL CLEARANCE

I confirm that I am physically fit and have no medical condition, injury, illness or other health-related issue that would prevent me from safely participating in the Pilates Services. I agree to inform the instructor(s) of any medical conditions, injuries, or physical limitations that may affect my ability to participate in the activities. I understand that it is advisable to consult with a physician or other healthcare provider before beginning any new fitness or exercise program.

​

5. WAIVER OF LIABILITY

I, ON BEHALF OF MYSELF, MY FAMILY MEMBERS AND MY HEIRS, PERSONAL REPRESENTATIVES, AND ASSIGNS, RELEASE AND AGREED TO DEFEND AND INDEMNIFY PILATES STUDIO LLC AND ITS EMPLOYEES, AGENTS, INSTRUCTORS, AFFILIATES AND PERSONAL REPRESENTATIVES, HARMLESS, AND FOREVER RELEASE, WAIVE, DISCHARGE, AND INDEMNIFY THE STUDIO AGAINST, ANY AND ALL CLAIMS, INCLUDING BUT NOT LIMITED TO, ILLNESS, PERSONAL INJURY, INCLUDING BODILY INJURY OR DEATH, AND ALL PROPERTY DAMAGE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH MY ENTRY INTO, OR USE OF THE STUDIO’S FACILITIES AND AFFILIATES BY MYSELF, MY MINOR CHILDREN, MY GUESTS, OR INVITEES.  THIS RELEASE INCLUDES CLAIMS BASED ON THE NEGLIGENCE OF RESOLVE PILATES STUDIO LLC OR ANY OF ITS EMPLOYEES, AGENTS, OR INSTRUCTORS OR AFFILIATES.

 

6. NO RESPONSIBILITY FOR PERSONAL ITEMS 

I acknowledge that Resolve Pilates Studio LLC is not responsible for any personal property lost, stolen, or damaged while I am on the premises or participating in the Services or for theft or damage done to my automobile or personal property in the parking lot at any affiliated location.  The Studio suggests clients do not bring valuables into the Studio.  I hereby assume all risks associated with the use of The Studio’s facilities.

 

7. HEALTH AND SAFETY STANDARDS

I agree to follow all safety rules and guidelines set by Resolve Pilates Studio LLC and its instructors. I understand that failure to do so may result in my removal from the class or session, without refund, for my safety and the safety of others. I agree to inform the instructor immediately if I experience any discomfort or pain during the session.

 

8. PHOTO AND VIDEO RELEASE

I consent to the use of any photographs, video recordings, or other media taken during my participation in the Services for promotional purposes by Resolve Pilates Studio LLC. I understand that I will not receive compensation for such use, but may request to opt-out by notifying the studio prior to my participation. I understand and agree that such photographs and/or video recordings of me may be placed on the Internet.  I also understand and agree that I may be identified by name and/or title in printed, Internet or broadcast Information that might accompany the photographs and/or video recordings of me.  I waive the right to approve the final product. I hereby release, acquit and forever discharge Resolve Pilates Studio LLC, its agents, officers and employees from any and all claims, demands, rights, promises, damages and liabilities arising out of or in connection with the use or distribution of said photographs and/or video recording, including but not limited to any claims for invasion of privacy, appropriation of likeness or defamation.

 

9. CONSENT TO EMERGENCY MEDICAL TREATMENT

In the event of an emergency or if I am unable to communicate for myself, I consent to any emergency medical treatment that may be necessary. I agree to be responsible for any costs or expenses incurred in the event of such treatment.

 

10. STUDIO POLICIES

To ensure a safe, respectful, and enjoyable experience for all members and staff, we ask that you adhere to the following studio policies. Your business is valued and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing other requests once you have scheduled an appointment. Therefore:

  • A 24-hour cancellation notice is required for any scheduled classes, appointments, sessions, one-offs, and workshops

  • Late cancellations, missed or no-show appointments/classes/sessions/ one-offs/workshops, will result in the loss of the credit if booked with a membership or pack, or the loss of any other form of payment including cash/check/credit card/money order.

  • If cancellation occurs outside of the 24-hour mark, credits will be returned to your membership or pack, and classes purchased by other means will be credited back to your account in the form of a class/appointment credit.  No Refunds.

  • All class packs expire 3 months from the first use and are NOT transferable/refundable/interchangeable.

  • Class reservations must be made through our online booking system.

  • Cancellations must be made at least 24 hours in advance through your online portal.

  • Please arrive at least 5 minutes before class starts. If you are running late, please notify the Studio as soon as possible.

  • Check in to your class through your online portal or on the tablet provided in the studio so you will not be counted as a no-show.

  • Please silence mobile phones upon entering the Studio.

  • Wipe down equipment after use with provided disinfectant wipes.

  • Respect instructors and fellow members by following class guidelines and maintaining a positive environment.

  • Members must wear appropriate workout attire.

  • Personal belongings should be stored in designated areas. The Studio is not responsible for lost or stolen items.

  • If you feel unwell or are experiencing symptoms of illness, please refrain from attending class.

  • Notify the instructor of any injuries or physical limitations before class begins.

  • Follow all instructor guidance to ensure safe and effective participation.

  • No minors or pets in Studio unless consent is given by staff.

  • Clean grip socks are mandatory to use equipment and may not be stored at the studio.

  • Group format is not allowed for those under 18 years old, injured, or those needing specific rehabilitation; rather privates are required until otherwise permitted by staff.

  • Any item left at the studio may be subject to disposal-please check your surroundings before leaving.

 

11. CODE OF CONDUCT

We maintain a respectful and welcoming environment. Any behavior that disrupts the class or disrespects staff and members may result in suspension or termination of access to our services.

 

12. CHANGES TO TERMS 

We may update these Terms and Conditions at any time. Continued use of our services implies acceptance of any modifications.

 

13. PRIVACY

Resolve Pilates LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including booking classes, purchasing memberships, and interacting with our website.

A. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and other information you provide when registering for classes or making purchases.

  • Payment Information: We use Stripe to process payments securely. We do not store your payment details; Stripe handles all transactions following industry security standards.

  • Studio Management Data: We use Momence to manage class bookings, schedules, and memberships.

  • Usage Data: We collect data on how you interact with our website and services to improve our offerings.

B. How We Use Your Information

We use your information to:

  • Process class bookings, memberships, and payments.

  • Communicate with you regarding your account, upcoming classes, and promotions.

  • Improve our services and website.

  • Ensure compliance with our Terms and Conditions.

C. How We Share Your Information

We do not sell your personal information. However, we share data with third parties only when necessary:

  • Stripe for secure payment processing.

  • Momence for studio scheduling and management.

  • Service providers assisting in business operations (e.g., email services, analytics).

  • Legal authorities if required by law.

D. Security Measures

We implement security measures to protect your personal data. However, no online transmission is 100% secure, so we encourage you to use strong passwords and protect your account details.

E. Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage communication preferences or request data deletion by contacting us at merrill@resolvepilatesedna.com.

F. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website with an updated effective date.

G. Contact Us

For any privacy-related concerns, contact us at: 

Resolve Pilates Studio LLC

merrill@resolvepilatesedna.com

205 W Main St, Edna, Tx 77957

(361) 273-8422

bottom of page